NORD’s Service and Support Increases System Longevity and Availability

NORD DRIVESYSTEMS offers a full, comprehensive range of after-sales services and support to ensure efficient performance and longevity of its products. Services include commissioning, maintenance, spare parts management, digital solutions, and more. The company also provides self-service options, with FAQs addressing common inquiries via easy, 24/7 online access.

The NORD Service Department provides installation and commissioning assistance via phone, email, remote support, or on-site support. This support is tailored to individual system requirements and includes optimization and adjustment of NORD products, laser alignment, vibration measurement, thermography, endoscopy, and commissioning reports. For electronic drive components, the basic commissioning package consists of verifying electrical installation and parameters on variable frequency drives, performing test runs for drives, and backing up electronic data via NORDCON software. An advanced commissioning package is also available which includes all basic services, plus network analysis of the voltage supply for components.

Regular maintenance of drive systems ensures long service life, high system availability, plannable downtimes, and calculable costs. NORD Smart Check is a modular service package that allows customers to choose the service level that works best for their needs with basic, advanced, and premium tiers available. When a NORD technician performs maintenance on a drive, all recommended wearing parts are replaced, any damage found is noted, and on-site analysis is performed. After the inspection is completed, a collection of drive data and status information is provided with recommendations for action if irregularities are found.

If repair is necessary, NORD has in-house repair shops at its facilities in Waunakee, Wisconsin and McKinney, Texas. The company also has a network of authorized service centers throughout the world for convenient local access when and where customers need it. Once a unit is received, service technicians will diagnose the cause for faults, clean and check all components, and replace damaged wearing parts, seals, bearings, and oil. After reassembly, a final assessment is performed to ensure the drive is working properly before it ships back to the customer.

NORD also offers spare parts for motors, gear motors, and variable frequency drive components. Replacement parts can also be ordered online via the Spare Parts Shop which offers comprehensive, unit-specific part diagrams for easy identification and ordering.

To ensure breakdowns are resolved quickly with minimal loss, NORD has an emergency hotline. Known as “NORD 9-1-1”, this service provides 24/7/365 emergency breakdown assistance. This service can be easily accessed by calling NORD’s main phone line at +1 888-314-6673.

For more information, visit https://www.nord.com.