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Digital Marketplace Leader, Mercado Libre, Selects Evotix to Minimize Risk Across 16 Countries

Mercado Libre, the leading online marketplace in Latin America, has selected Evotix, the world-leading environment, health, safety (EHS) and well-being software company, for its innovative incident reporting and tracking capabilities.

Health and safety has always been a priority for Mercado Libre, but the rapid growth of eCommerce in Latin America during Covid presented a transportation and shipping challenge. With this significant surge in demand for goods being transported across Latin America, Mercado Libre struggled to centralize incident management and risk mitigation across its business units – whether they occurred in transit or in warehouses. Mercado Libre employees relied on decentralized processes to report incidents. With health and safety managers having to review hundreds of forms, being proactive when it came to risk mitigation strategies was difficult.

After careful consideration, Mercado Libre selected Evotix and their Assure SaaS tool because of its configurability and adaptability, as well as the company’s customer-first attitude. Mercado Libre needed a rapid implementation to ensure the safety of employees as the growth of eCommerce quickly expanded across the region. Within just three months, Mercado Libre’s employees were able to record security incidents as they spotted them, ensuring actions were taken to mitigate risk. Assure’s attractive dashboards also display security data in real-time, enabling management to have greater visibility over the most pressing security issues impacting Mercado Libre.

Evotix’s Assure has simplified the process of reporting incidents and logging investigations across its shipping business unit. With all data centralized in one system, Assure has streamlined the company’s analysis when it comes to internal and external events impacting operations. This has enabled Mercado Libre to honor its commitment to keep its employees out of harm’s way, so its customers can get the high-quality service they’ve paid for.

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